FAQ- Frequently Asked Questions


Q1. Should I have my carpets Dry cleaned or Steam Cleaned?

 A.  There are many factors that determine what method you should choose:  

1. How long since your carpet was last cleaned.

2. What is the carpet fibre - Wool, Nylon, Mix etc.

3. What is the degree of soiling.

4. Are pets allowed on the carpet.

5. Is the carpet office or home.


A professional carpet cleaner should carry both dry and steam cleaning systems in the vehicle and after inspecting your carpet should be able to advise you on which system is best going to clean your carpet.  Unfortunately most carpet cleaning companies only offer you one system on its own.  You will also find that companies that only offer the one system will degrade the other system that they do not carry. 


Q2 Why do some carpet cleaners advertise extremely low prices (as low as $5.00 per room) and when they arrive to clean my carpets the price always goes up. 

A. It is an old trick called bait and switch.  Simply, they want you to book with them because the price is too good to refuse.  When the cleaner arrives at your house you will be charged all the extras like extra for stain removal, extra for medium to heavy soiling, extra because you will be told your carpet needs and industrial clean, extra for deodorising, extra because the $5.00 per room price only applies when you have 15 rooms cleaned and the list goes on. 

A professional carpet cleaner will include spot and stain removal, heavy soiling, deodorising etc in the price quoted over the phone.


Q3. How often should I clean my carpets? 

A. Your carpets should be professionally cleaned every 12 months.  When cleaned and maintained correctly, the carpet life is extended.  Your carpet will not be damaged if cleaned correctly and on a regular basis.  It is the unseen bacteria, soils and allergens that cause the damage. 


Q4. How soon can I walk on my carpet after cleaning? 

A. Immediately, a professional carpet cleaner will clean the carpet fibres only.   The backing, underlay or floorboards should not get wet. 


Q5. Will I be charged a cancellation fee if I cancel my booking? 

 A.We will not charge a cancellation fee if we have sufficient notice.- Generally the day before.  We will charge a cancellation fee if you cancel when our technician is en route to your premises or you cancel on our arrival.  Our cancellation fee will vary between $55.00 and $110.00.   

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